Albany Community Action Partnership (ACAP) is a source of direct support for families who live in poverty in Albany, New York. The majority of program participants are from economically vulnerable families with incomes below 100% of the federal poverty threshold (or $21,960 for a family of three - the average family size of ACAP’s customer population). For 50 years ACAP has been providing a network of programs that serve the needs of children and families living in poverty.
Our prominent programs include Early Head Start, Head Start, Energy Assistance and Weatherization, Career Pathways, and we support customers through our Dress for Success Program. Through its programs, ACAP has created positive change in the lives of children and families in Albany County. ACAP embodies the spirit of hope, improving communities and making the Capital Region a better place.
Utilize database(s) to complete customer intake inclusive of application and determination of eligibility for services. Obtain timely and accurate documentation to establish income eligibility and other general eligibility criteria and follow Provide referrals of customers to ACAP program services as well as other public or private agencies and community services for assistance, assuring smooth service transition. Perform a variety of programmatic & administrative customer-centered tasks including, but not limited to, customer outreach & intake, required data collection & record-keeping, assisting program team with planned activities.
A High School Diploma/ GED with 2 years of experience is required. Strong interpersonal, communication,
engagement, and customer relations skills required. Strong computer skills, including word processing, data entry and
spreadsheet in a windows environment required. Bilingual or multilingual skills are a plus.
Processing and tracking of data - 25%
Customer interaction - 25% phone
Data processing - 50%
Health, Dental, Vision; Vacation, Sick, Personal Leave; Holidays; Educational Assistance; 403(b); Starting $15.27 with the potential for increase every year based on performance
CLASSIFICATION / HOURS:
Non- Exempt, 40 hours per week; 52 weeks per year.