The Program Assistant will perform a variety of programmatic and administrative customer-centered tasks including customer outreach, intake, required data collection, record-keeping and assisting program team with planned activities. The Program Assistant will also maintain inventory at the food pantry including stocking new orders and the release of inventory. The Program Assistant will assist in maintaining the customer management database, and also completes required documentation to provide accurate and quantifiable measurement of program goals for required reports. They serve as a liaison between individuals/families and community agencies and are responsible for developing and coordinating community resources and program service activities. They also greet customers and direct visitors and incoming telephone calls. This often entails answering general questions and inquiries regarding ACAP’s programs and services then directing customers.