Utilize database(s) to complete customer intake inclusive of application and determination of eligibility for services. Obtain timely and accurate documentation to establish income eligibility and other general eligibility criteria, and follow up as needed to secure documents. Conduct assessment and re-assessment of customers to establish services plans to assist in tracking, measuring, and evaluating individual and collective progress against outcomes, scales, and continuum of program services. Provide referrals of customers to ACAP program services as well as other public or private agencies and community services for assistance, assuring smooth service transition. Facilitate active customer involvement in these services and development plans, including assistance with access to food stamps, child care options, food, money management services, locating housing, and employment. Monitor service plans on at least a monthly basis and maintains contact notes on the database to document plan engagement. Perform a variety of programmatic & administrative customer-centered tasks including, but not limited to, customer outreach & intake, required data collection & record-keeping, assisting the program team with planned activities.