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Albany Community Action Partnership
Job title:Customer Service Eligibility Navigator
Brief Job Description:Pay starts at $21.27 per hour plus benefits; M-F 37.5 hours per week.
The Customer Service Eligibility Navigator functions as the customer’s first centralized entry point to ACAP program services and builds a relationship with the customer to guide them through ACAP’s program services and services provided by external organizations. Performs a variety of programmatic & administrative customer-centered tasks including, but not limited to, customer outreach & intake, required data collection & record-keeping, and assisting the program team with planned activities.
Qualifications:
A high school diploma or equivalent is required, along with a minimum of two years of customer service and data entry experience in a call center, social services, or other client-facing administrative setting. Experience conducting intake and eligibility within a human services organization, nonprofit agency, or community-based organization will also meet this requirement. An associate's degree in human services, social work, psychology, or a related field is preferred. Basic PC skills, including database entry, word processing, and spreadsheet skills, are required.
Online - Employer website
https://albanycap.org/contact-us/careers-at-acap/